- Job Category: Information Technology
- Experience: 1 - 3 years
- Job Location: New Delhi
- Positions: 4
Job purpose:
Accountabilities
Support
- Address user tickets
- Troubleshoot the issues.
- preventive maintenance
- Pro-active check of applications
- Record technical issues and solutions in logs
- Should handle unresolved issues
- Help to create technical documentation and manuals
SKILLS AND KNOWLEDGE
- Excellent in working directly in a customer service environment.
- Excellent interpersonal skills are essential
- Strong work ethics as well as excellent oral and written communication skills
- Handling issues independently and grooming the team